Learn how to integrate Google Sheets with ContactSwing’s AI capabilities. This guide shows you how to automate data-driven communications.

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🎥 Video walkthrough

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Step-by-step guide

1

Set up your Google Sheets trigger

  • Trigger: Select “New Row”.
  • Connection: Choose google-sheets.
  • Spreadsheet: Select the sheet where you collect data.
  • Include Team Drive Sheets: Specify whether to include Team Drives.
  • Sheet: Pick the specific sheet to monitor for new rows.
Workflow
2

Configure the Contactswing SMS action 💬

  • In Contactswing, select SMS as the response type.
  • Enter your Workspace API KEY.
  • Add the Webhook URL.
  • When a new row is added or modified, Contactswing triggers this action automatically.
Workflow
3

Activate your Agentic AI ⚡

  • After configuring both the Google Sheets trigger and Contactswing action, activate the flow.
  • Each new row added to the Google Sheet will now automatically trigger an SMS via Contactswing.

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Example scenario

  • A customer fills out a Google Form to request a callback.
  • The form submission triggers the Agentic AI.
  • Contactswing sends an SMS confirming the request to the customer.

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Benefits

  • Automation: You don’t need manual intervention.
  • Timely responses: Customers receive instant acknowledgment.
  • Customizable: Tailor SMS messages based on form responses.
By integrating Google Forms with Contactswing, you create real-time engagement and a seamless experience for every customer.