Call Inbox

Access the Call Inbox section

Navigate to the Call Inbox section to access your call logs.

Search calls in the inbox

Utilize the search bar within the Inbox to locate specific calls.

Use filters to find call logs

Filter your call logs using these options:

• From: Enter the number from which you received the call.
• To: Input the destination number of the call.
• Session ID: Retrieve logs by entering the session ID.
• AI Agent: Filter entries by selecting a particular agent.
• Date: Filter by date range (From and To).
• Status: Filter by call status:
  • ALL
  • Started: The call has just begun.
  • Completed by user: The user terminated the call.
  • Busy: The AI attempted to call, but the user was busy.
  • Ringing: The call is in progress and ringing.
  • Completed by agent: The agent concluded the call.
  • No answer: The AI initiated the call, but there was no response from the user.

The inbox displays various call entries. You can filter, listen to, and sort them by newest or oldest as required.