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This comprehensive guide details how to configure your Twilio account to seamlessly integrate voice calls and SMS messaging with your application. Follow the steps below for a successful setup.

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🎥 Video walkthrough

Go to Twilio Console

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Voice call integration

To enable inbound voice calls through Twilio, you’ll need to configure a webhook URL. Webhook URL for calls: 
https://prod-contactswing-calls-962560522883.us-central1.run.app/inbound_call?assistant_id=ENTER_YOUR_ASSISTANT_ID_HERE
  • Enter your assistant key in the Twilio Console under Voice configuration.
  • Go to the Phone Numbers section, select your number, and set the Voice webhook to the above URL (replace with your assistant ID).

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SMS integration

Webhook URL for SMS: 
https://prod-contactswing-fastapi-962560522883.us-central1.run.app/v2/receive/sms?workspace_key=YOUR_AUTH_KEY_HERE&assistant_id=ENTER_YOUR_ASSISTANT_ID_HERE
  • Enter your assistant key in the Twilio Console under Messaging configuration.
  • Go to the Phone Numbers section, select your number, and set the Messaging webhook to the above URL (replace with your auth key and assistant ID).

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Final steps

  • Make sure both Voice and Messaging webhooks are correctly linked to your assistant.
  • You can manage these configurations directly in the Twilio Console.

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Success! 🎉

Your Twilio account is now set up to handle both voice calls and SMS messages with your assistant.