Inbox Overview

Learn how to manage all your communication channels from one central inbox. This guide provides an overview of inbox features and management tools.

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Managing Calls

View and filter your call logs by newest or oldest entries. For each call, you can see:

• Duration
• Provider
• Session ID
• Call type (inbound or outbound)
• Caller information (from)
• Assistant ID

You can also listen to recorded conversations directly from the log. Go to Call Inbox

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Managing Emails

See all sent email responses in one place. Stay organized and never miss a follow-up. Go to Email Inbox

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Managing SMS

Review all SMS responses sent by your agents. Keep track of your text communications easily. Go to SMS Inbox

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Managing Chat

Access all chat responses and maintain a complete conversation history. Go to Chat Inbox

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Managing WhatsApp

Monitor and manage all WhatsApp responses for seamless messaging. Go to WhatsApp Inbox