Skip to main contentLearn how to manage all your communication channels from one central inbox. This guide provides an overview of inbox features and management tools.
Managing Calls
View and filter your call logs by newest or oldest entries. For each call, you can see:
- Duration
- Provider
- Session ID
- Call type (inbound or outbound)
- Caller information (from)
- Assistant ID
You can also listen to recorded conversations directly from the log.
Go to Call Inbox
Managing Emails
See all sent email responses in one place. Stay organized and never miss a follow-up.
Go to Email Inbox
Managing SMS
Review all SMS responses sent by your agents. Keep track of your text communications easily.
Go to SMS Inbox
Managing Chat
Access all chat responses and maintain a complete conversation history.
Go to Chat Inbox
Managing WhatsApp
Monitor and manage all WhatsApp responses for seamless messaging.
Go to WhatsApp Inbox 
