Google Forms Agentic AI

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🎥 Video walkthrough

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Step-by-step guide

1

Connect Google Forms to your Agentic AI

• Go to Google Forms and select the form you want to use as a trigger.
• This triggers when a new response is submitted.
• Specify which form fields (e.g., Name, Email, Phone Number) will be used in the action.

2

Configure the Contactswing action

• In Contactswing, choose SMS Action as the action type.
• Set up your SMS template using dynamic data from the form (e.g., customer name, submission details).
• Example SMS: “Hello [Customer Name], your request has been received. We will get in touch with you shortly. Thank you for your submission!”
• Configure SMS settings:
  • Sender Name: Customize the sender name.
  • SMS Frequency: Choose instant or delayed sending.

3

Activate your Agentic AI

• Activate the flow after configuring both the Google Form trigger and Contactswing action.
• Each new Google Form submission will now automatically trigger an SMS to the user.

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Example scenario

• A customer fills out a Google Form to request a callback.
• The form submission triggers the Agentic AI.
• Contactswing sends an SMS confirming the request to the customer.

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Benefits

• Automation: No manual intervention needed.
• Timely responses: Customers receive instant acknowledgment.
• Customizable: Tailor SMS messages based on form responses.