Learn how to integrate Google Forms with ContactSwing’s AI capabilities. This guide shows you how to automate form-triggered communications.

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🎥 Video walkthrough

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Step-by-step guide

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1. Connect Google Forms to your Agentic AI

  • Go to Google Forms and select the form you want to use as a trigger.
  • The trigger activates when a new response is submitted.
  • Specify which form fields (e.g., Name, Email, Phone Number) will be used in the action.

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2. Configure the Contactswing action

  • In Contactswing, choose SMS Action as the response type.
  • Set up your SMS template using dynamic data from the form (e.g., customer name, submission details).
  • Example SMS: “Hello [Customer Name], your request has been received. We will get in touch with you shortly. Thank you for your submission!”
  • Configure SMS settings:
    • Sender Name: Customize the sender name.
    • SMS Frequency: Choose instant or delayed sending.

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3. Activate your Agentic AI

  • Activate the flow after configuring both the Google Form trigger and Contactswing action.
  • Now, every new Google Form submission will automatically trigger an SMS to the user.

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Example scenario

  • A customer fills out a Google Form to request a callback.
  • The form submission triggers the Agentic AI.
  • Contactswing sends an SMS confirming the request to the customer.

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Benefits

  • Automation: No manual intervention needed.
  • Timely responses: Customers receive instant acknowledgment.
  • Customizable: Tailor SMS messages based on form responses.
By integrating Google Forms with Contactswing, you ensure real-time engagement and a seamless experience for every customer.

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