Learn how to integrate Airtable with ContactSwing’s phone capabilities. This guide shows you how to automate database-triggered communications.

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🎥 Video walkthrough

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Step-by-step guide

1

Set up your Airtable trigger

  • Trigger: New or updated Record
  • Connection: Airtable
  • Base: Select the base where you’ll be adding or updating records.
  • Table: Select the table where you’ll be adding or updating records.
  • Trigger Field: Choose the field that will trigger the flow.
  • View: Grid view or Gallery view.
  • Every time you add or update a record, this trigger will activate the flow.
Workflow
2

Configure the Contactswing Call action

  • In Contactswing, choose CALL as the response type.
  • Enter your Workspace API Key.
  • Add the Webhook URL provided by Contactswing.
  • Whenever a new or updated record is added in Airtable, Contactswing will automatically place a phone call using the configured details.
Workflow
3

Activate your Agentic AI Flow

  • Review all trigger and action settings.
  • Click Publish to activate the flow.
  • Once published, the system will automatically trigger the phone call whenever a new or updated record is added in Airtable.

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Example scenario

  • A customer’s details are added or updated in your Airtable base.
  • This change triggers the Agentic AI flow.
  • Contactswing automatically initiates a phone call to the customer with the configured message or agent interaction.

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Benefits

  • Automation: No need for manual dialing or monitoring.
  • Timely responses: Customers receive instant, personalized calls.
  • Customizable: Adapt the call content and workflow to your business needs.
By integrating Airtable with Contactswing, you can deliver real-time engagement and create a seamless, professional experience for every customer. 🤖