Learn how to manage and track your SMS communications effectively. This guide shows you how to use the SMS inbox features for better message management.

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🎥 Video walkthrough

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Step 1: Access the Text Inbox

Navigate to the Text Inbox section to view your SMS logs. SMS LOG

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Step 2: Search messages in the inbox

Use the search bar to find specific messages within the Inbox. Search Messages

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Step 3: Filter SMS logs

Apply filters to narrow down your SMS logs:
  • From: Filter by sender’s number.
  • To: Filter by recipient’s number.
  • Session ID: Search using a unique session identifier.
  • AI Agent: Filter by the assigned AI agent.
  • Date: Select a date range.
  • Status: Choose from:
    • ALL
    • Started: Message process initiated.
    • Completed by user: User ended the conversation.
    • Busy: Recipient was busy.
    • Ringing: Message is being delivered.
    • Completed by agent: Agent ended the conversation.
    • No answer: No response from recipient.
Filter SMS

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Step 4: Start a new conversation

  1. Click “New Log” to open a new message window.
  2. From: Select your sender number from the dropdown.
  3. To: Enter the recipient’s phone number.
  4. Message: Type your message (reminder, promotion, etc.).
  5. Send Message: Click Send to start the conversation.
New SMS Log

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Additional notes

The AI Text Management Interface enables you to:
  • Track and initiate SMS interactions for customer service and marketing.
  • Optimize automation workflows for timely, accurate communication.
  • Enhance engagement using AI-powered messaging for sales, support, and outreach.
This system is ideal for businesses managing SMS-based customer support, sales assistants, and other AI-driven messaging solutions. ✨