SMS Inbox

​

🎥 Video walkthrough

1

Access the Text Inbox

Navigate to the Text Inbox section to view your SMS logs.

2

Search messages in the inbox

Use the search bar to find specific messages within the Inbox.

3

Filter SMS logs

Apply filters to narrow down your SMS logs:

• From: Filter by sender’s number.
• To: Filter by recipient’s number.
• Session ID: Search using a unique session identifier.
• AI Agent: Filter by the assigned AI agent.
• Date: Select a date range.
• Status: Choose from:
  • ALL
  • Started: Message process initiated.
  • Completed by user: User ended the conversation.
  • Busy: Recipient was busy.
  • Ringing: Message is being delivered.
  • Completed by agent: Agent ended the conversation.
  • No answer: No response from recipient.

4

Start a new conversation

1. Click “New Log” to open a new message window.
2. Select Start with AI Agent or Phone Number to begin a new conversation.
3. If AI Agent is selected:
   • Choose the AI agent
   • Enter the phone number
   • Click Next to preview
4. If Phone Number is selected:
   • Enter the From number
   • Enter the To number
   • Enter the Message
   • Click Next to review
5. Click Send to initiate the conversation.

​

Additional notes

• Track and initiate SMS interactions for customer service and marketing.
• Optimize automation workflows for timely, accurate communication.
• Enhance engagement using AI-powered messaging for sales, support, and outreach.