SMS Inbox

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🎥 Video walkthrough

1

Access the Text Inbox

Navigate to the Text Inbox section to view your SMS logs.

2

Search messages in the inbox

Use the search bar to find specific messages within the Inbox.

3

Filter SMS logs

Apply filters to narrow down your SMS logs:

• From: Filter by sender’s number.
• To: Filter by recipient’s number.
• Session ID: Search using a unique session identifier.
• AI Agent: Filter by the assigned AI agent.
• Date: Select a date range.
• Status: Choose from:
  • ALL
  • Started: Message process initiated.
  • Completed by user: User ended the conversation.
  • Busy: Recipient was busy.
  • Ringing: Message is being delivered.
  • Completed by agent: Agent ended the conversation.
  • No answer: No response from recipient.

4

Start a new conversation

1. Click “New Log” to open a new message window.
2. From: Choose the sender number from the dropdown menu.
3. To: Enter the recipient’s phone number.
4. Message: Compose your message.
5. Click Send to initiate the conversation.

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Additional notes

• Track and initiate SMS interactions for customer service and marketing.
• Optimize automation workflows for timely, accurate communication.
• Enhance engagement using AI-powered messaging for sales, support, and outreach.