Overview Metrics
The main dashboard displays key performance indicators at a glance:- Total Sessions: Complete count of all communication sessions
- Total Customers: Number of unique customers in your system
- Total Campaigns: All campaigns created
- Active Campaigns: Currently running campaigns
The session breakdown shows distribution across communication channels: Voice, Email, WhatsApp, SMS, and Chat.
Voice Analytics
Call Statistics
Monitor your voice communication performance with detailed metrics:- Total Calls: Complete call volume
- Completed Calls: Successfully connected calls
- Failed Calls: Calls that couldn’t be established
- No Answer Calls: Calls with no response
- Busy Calls: Calls to busy numbers
- Voicemail Calls: Calls that went to voicemail
Call Direction
- Incoming: Calls received by your system
- Outgoing: Calls initiated by your system
Duration Analytics
Track call duration patterns:- Total Duration: Cumulative minutes across all calls
- Average Duration: Mean call length per session
Call Status Distribution
Visual breakdown of call outcomes showing the percentage distribution of:- Completed calls
- Failed calls
- No answer calls
- Busy calls
- Voicemail calls
Customer Engagement by Channel
Unique customer interactions across communication methods:- Voice
- SMS
Performance Insights
Product Improvement Recommendations
The system provides actionable insights including:- Things to Address: Areas requiring attention
- Campaign Alerts: Important notifications about campaign performance
- Recent Activities: Latest system events and updates
Customer Overview
Key customer metrics:- Total Customers: Complete customer count
- Active Customers: Currently engaged customers
- Churn Rate: Customer retention percentage
Assistant Analysis
Performance breakdown by communication channel:- Voice
- SMS
- Chat
Action Analysis
Integration and automation performance:- Data Extraction
- API Integration
- Real-Time Booking
- Shopify
- Aircall
- Custom API
System Resources
- Phone Numbers: Total available phone numbers
- Knowledge Base: Number of knowledge bases
- Staffing Consultants: Available consultant count
- Staffing Requirements: Current staffing needs
Pricing Plans
ContactSwing offers transparent, scalable pricing designed to grow with your business. All plans include a 30-day free trial.Monthly billing :
| Plan | Price | Minutes | AI Assistant | Agentic Workflows | Team Members | Additional Minute Rate |
|---|---|---|---|---|---|---|
| Starter | $25 | 50 | Unlimited | 0 | Unlimited | - |
| Individual | $200 | 1,000 | Unlimited | 0 | Unlimited | $0.13 |
| Team (Popular) | $375 | 2,500 | Unlimited | 10 | Unlimited | $0.13 |
| Business | $750 | 4,500 | Unlimited | 30 | Unlimited | $0.12 |
Yealrly billing plans :
| Plan | Price | Minutes | AI Assistant | Agentic Workflows | Team Members | Additional Minute Rate |
|---|---|---|---|---|---|---|
| Starter | $25 | 50 | Unlimited | 0 | Unlimited | - |
| Individual | $190.00 | 1,000 | Unlimited | 0 | Unlimited | $0.13 |
| Team (Popular) | $350.00 | 2,500 | Unlimited | 10 | Unlimited | $0.13 |
| Business | $690.00 | 4,500 | Unlimited | 30 | Unlimited | $0.12 |
All plans support both monthly and annual billing. Annual plans offer additional savings.