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Documentation Index

Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt

Use this file to discover all available pages before exploring further.

Learn how to manage and track your chat communications effectively. This guide shows you how to use the chat inbox features for better conversation management. By utilizing the chat inbox, you can gain insights into your conversations and ensure seamless communication with your contacts.

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🎥 Video walkthrough

1

Access the Chat Inbox section

Go to the Chat Inbox section to view your chat logs.Chat Inbox
2

Search chats in the inbox

Utilize the search bar within the Inbox to locate specific chats.
3

Use filters to find call logs

Filter your call logs using these options:
  • From: Enter the number from which you received the call.
  • To: Input the destination number of the call.
  • Session ID: Retrieve logs by entering the session ID.
  • AI Agent: Filter entries by selecting a particular agent.
  • Date: Filter by date range (From and To).
  • Campaign: Filter by campaign name.
chat-inboxThe inbox displays various call entries. You can filter, listen to, and sort them by newest or oldest as required.

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Additional Capabilities

The AI Chat Management Interface enables you to:
  • Optimize automation workflows for timely, accurate communication.
  • Enhance engagement using AI-powered messaging for sales, support, and outreach.
This system is ideal for businesses managing Chat-based customer support, sales assistants, and other AI-driven messaging solutions. ✨