Resources
Frequently Asked Questions
What are AI Voice Agent Minutes, and how do they work?
What are AI Voice Agent Minutes, and how do they work?
AI Voice Minutes represent the total time your AI call assistant spend on calls. Each plan comes with a set number of minutes, and you can purchase additional minutes if needed.
What happens if I exceed my allotted AI Voice Minutes?
What happens if I exceed my allotted AI Voice Minutes?
If you exceed your plan’s AI Voice Minutes, you’ll be charged the additional per-minute rate shown in your plan. We’ll notify you when you’re approaching your limit so that your can recharge and keep using our AI voice calling software.
Can I upgrade or downgrade my plan at any time?
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade your plan at any time, and the changes will take effect immediately. Downgrades will be applied at the start of your next billing cycle.To learn more about ContactSwing pricing, you can visit our pricing page.
How does AI calling Software work?
How does AI calling Software work?
Our AI Phone calling agent makes outbound calls or answers inbound calls, answers and conversates just like humans, providing and capturing data. It can transfer calls to human agents for complex queries that need human support.
What are the use cases of AI calling software?
What are the use cases of AI calling software?
AI based Voice Calling Software like ContactSwing can be used as a smart sales assistant making outbound calls, a receptionist to manage customer inquiries and bookings, an HR assistant to handle employee communication and recruitment, and many more applications based on different industries .
Is my data secure with ContactSwing?
Is my data secure with ContactSwing?
Yes, ContactSwing’s automated phone calling system uses industry-standard encryption and security practices. We are GDPR compliant and can sign custom data processing agreements for Business plan customers.
What kind of customer support is available?
What kind of customer support is available?
All plans include email support. Team and Business plans also receive priority support and a dedicated support manager. We ensure our customers experience the best conversational Voice AI agent there is, not only with our product but also our team.
Can I customize the AI's voice and responses?
Can I customize the AI's voice and responses?
Yes, all AI Voice calling plans allow for custom voice selection. Advanced customization of responses is available in the Individual, Team, and Business plans through custom workflows.
What's included in the onboarding setup?
What's included in the onboarding setup?
Onboarding includes assistance with configuring your AI Voice Agent, setting up integrations, and training on best practices. The level of support varies by plan. Set-up a demo call to learn more.