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Overview

Configure WhatsApp to send automated messages, respond intelligently, and include WhatsApp in multi-channel campaigns. Learn how to connect and configure WhatsApp with ContactSwing. This guide shows you how to set up and use WhatsApp integration effectively.

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What is WhatsApp integration?

WhatsApp integration lets you connect your platform directly with WhatsApp, enabling automated messaging, AI-driven interactions, and customer engagement through a familiar interface. 🤖 With ContactsWing actions, you can send messages directly to WhatsApp contacts and create AI-powered WhatsApp agents that handle conversations intelligently and efficiently. 🚀

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Key features

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1. Direct messaging via actions

Send WhatsApp messages directly using ContactsWing Actions:
  • Trigger messages based on user actions or events.
  • Use pre-approved templates or fully custom messages.
  • Great for reminders, updates, confirmations, and alerts.
  • Fully integrated in the Actions section of the dashboard.
Send WhatsApp Action

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2. AI-powered WhatsApp agents

Create smart AI agents that respond automatically to WhatsApp messages:
  • Customers can message your WhatsApp number directly.
  • AI agents trained with custom prompts or workflows respond instantly.
  • Seamless fallback to human agents when needed.
AI Agent Chat

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Benefits of WhatsApp integration

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1. Enhanced customer experience

WhatsApp is a widely used platform, ensuring your messages reach customers where they’re most responsive.
  • Much higher open and reply rates than SMS or email.
  • Personalized AI-driven conversation experience.

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2. 24/7 AI availability

AI agents operate round-the-clock, improving response times and reducing manual load.

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3. Scalable conversations

  • Manage large volumes of chats simultaneously.
  • Smooth handover to live agents when needed.

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4. Centralized control

Manage all WhatsApp activity from one dashboard:
  • Track conversations and message status.
  • Monitor agent performance.
  • Continuously optimize workflows and responses.

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Use cases

  • Customer support: Instant replies to FAQs. 💬
  • Sales engagement: Real-time lead follow-ups. 📈
  • Appointment & event reminders
  • Order & delivery tracking
  • Broadcast promotions (using templates)

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Step-by-step guide

1

Navigate to the Actions tab

Navigate to the Actions tab in the dashboard.
2

Choose a WhatsApp action

Choose WhatsApp Messaging or Create WhatsApp AI Agent.
3

Configure the action

Configure messages or agent prompts using easy-to-use editors.
4

Test and launch

Test, launch, and track results instantly. 🚀