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Overview

This guide shows how to connect Aircall to ContactSwing and use it for AI-powered and manual calling within workflows. You will configure credentials, authorize the connection, and then trigger calls from actions or campaigns. Learn how to connect and configure Aircall with ContactSwing. This guide shows you how to set up and use Aircall integration effectively.

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🎥 Video walkthrough

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Step-by-step guide

Follow these steps to add the Aircall integration:
1

Go to the Integrations section

Go to the Integrations section in your application. You’ll find a list of external services. Select Aircall to start the setup process.Integrations
2

Enter your Aircall API credentials

To integrate Aircall, provide these details:
  • API ID: Enter your Aircall API ID from your Aircall dashboard.
  • API Token: Enter your Aircall API Token for authentication.
After entering these details, click Connect to proceed.Aircall credentials
3

Authorize the integration

Once you enter your Aircall credentials, the system verifies your details. Upon successful authorization, your Aircall account connects, enabling call and voice features in your app.

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📞 Using Aircall in Actions

After you integrate your Aircall account, use it in ContactsWing Actions to automate outbound calls and trigger workflows.

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Example use cases

  • Automatically trigger calls to leads after form submission.
  • Use Aircall to follow up on missed interactions.
  • Route AI or human-assisted calls via predefined actions.

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How to use Aircall in actions

  1. Go to the Actions tab in your ContactsWing dashboard.
  2. Choose Aircall Call as the action type.
  3. Configure:
    • The phone number to call.
    • The trigger (e.g., form submission, bot step, etc.).
    • (Optional) Attach an AI assistant to the call.
Click here for Aircall Action
✅ This allows seamless AI-powered or manual outbound calling from within your workflows.