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Overview

Configure Twilio with ContactSwing to enable SMS, voice, and WhatsApp channels for agents and campaigns. This page covers connection steps and how to use Twilio in your workflows. Learn how to connect and configure Twilio with ContactSwing. This guide shows you how to set up and use Twilio integration effectively.

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🎥 Video walkthrough

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Step-by-step guide

Follow these steps to add the Twilio integration:
1

Go to the Integrations section

Locate and select the Integrations section within your application. This area lets you connect with various external services to enhance your AI Agents’ capabilities. You see a list of integrations available for connection.Integrations
2

Select Twilio and connect your account

Click the Twilio integration option to proceed with connecting your Twilio account. You need to provide the following information:
  • Account SID: A 34-digit SID associated with your Twilio account.
  • Auth Token: The authentication token for your Twilio account.
  • Description: (Optional) A brief description of this connection.
Twilio API
3

Finalize the integration

After you enter the required details (Account SID and Auth Token), click Connect to finalize the integration with your Twilio account.

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🔧 How Twilio is used in our platform

Once integrated, Twilio allows you to:
  • Purchase phone numbers: Buy virtual phone numbers directly from the Twilio interface integrated into our platform.
  • Send SMS messages: Use these phone numbers for your AI Agents to send and receive SMS as part of automated workflows, notifications, or bot conversations.
  • Make voice calls: Enable your agents to handle inbound and outbound calls using Twilio’s programmable voice services.

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🧾 Don’t have a Twilio account?

No worries — if you don’t have a Twilio account:
  • We automatically create a sub-account for you under our Twilio master account after you purchase a mobile number.
  • You can start using it immediately for calls and SMS, without needing to set up anything manually.
💡 Your Twilio usage and communication costs are managed through your billing dashboard in our platform.