Integrations
Twilio Integration
Learn how to connect and configure Twilio with ContactSwing. This guide shows you how to set up and use Twilio integration effectively.
📞 Twilio Integrations
Integrate your APIs for AI Agents and calls 🤖
🎥 Video walkthrough
Step-by-step guide
Follow these steps to add the Twilio integration:Step 1: Go to the Integrations section
Locate and select the Integrations section within your application. This area lets you connect with various external services to enhance your AI Agents’ capabilities. You see a list of integrations available for connection.
Step 2: Select Twilio and connect your account
Click the Twilio integration option to proceed with connecting your Twilio account. You need to provide the following information:- Account SID: A 34-digit SID associated with your Twilio account.
- Auth Token: The authentication token for your Twilio account.
- Description: (Optional) A brief description of this connection.
Step 3: Finalize the integration
After you enter the required details (Account SID and Auth Token), click Connect to finalize the integration with your Twilio account.🔧 How Twilio is used in our platform
Once integrated, Twilio allows you to:- Purchase phone numbers: Buy virtual phone numbers directly from the Twilio interface integrated into our platform.
- Send SMS messages: Use these phone numbers for your AI Agents to send and receive SMS as part of automated workflows, notifications, or bot conversations.
- Make voice calls: Enable your agents to handle inbound and outbound calls using Twilio’s programmable voice services.
🧾 Don’t have a Twilio account?
No worries — if you don’t have a Twilio account:- We automatically create a sub-account for you under our Twilio master account after you purchase a mobile number.
- You can start using it immediately for calls and SMS, without needing to set up anything manually.
💡 Your Twilio usage and communication costs are managed through your billing dashboard in our platform.