Call Campaigns

Documentation Index

Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt

Use this file to discover all available pages before exploring further.

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🎥 Video walkthrough

1

Define campaign details

Click Create Campaign to open the setup form and enter the required details:

• Campaign Name: (e.g., “Customer Engagement”)
• Business Goal: (e.g., “Increase customer retention”)

Example interface:

2

Configure touch points

Set up the touchpoints for your campaign:

• Touch Point Name: Name the call step.
• Type: Select “Call” as the mode of communication.
• AI Agent: Choose an AI-powered voice assistant.

3

Set scheduling & execution

Configure the execution settings:

• Schedule Date: Choose when the calls will be executed.
• Execution Days: Select the active days.
• Time Window: Define the call hours (e.g., 9 AM - 6 PM).
• Delay Between Calls: Set time gaps between calls.

4

Select & finalize customers

Choose the customers for your campaign and finalize the setup:

• Choose Customers: Select target recipients.
• Submit Campaign: Click Create to initiate.

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Call campaigns interface

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Managing call campaigns

• Initiated Campaigns: Active campaigns with ongoing calls.
• Deleting a Campaign: Click Delete next to a campaign name to remove it.