Voice AI Agent

Access the AI Agent dashboard

Go to the AI Agent tab and select New AI Agent to start creating your voice automation agent.

Choose Voice agent type

Select Voice from the agent type options to build a bot for voice-based interactions and intelligent responses.

Configure your agent settings

Name your agent and set up the following basic options:

• Name: Enter a descriptive name (e.g., “My Voice AI Agent”).
• AI Model: Choose an AI model for generating responses.
• Action: Define actions your agent can trigger during calls.

Other basic settings include:

• Phone Number: Assign a phone number for the agent.
• Initial Greeting: The message played when the call connects.
• Idle Message: The message played when the agent is waiting for input.
• Idle Time: The duration of silence before the idle message is played.
• Max Message Length: The maximum length of an agent’s response.
• Max Turns: The maximum number of conversational turns in a call.

Explore the advanced configuration options to fine-tune your agent’s behavior:Core Configure:

• Backchannel Probability: Control the likelihood of the agent using short conversational fillers (like “uh-huh”).
• Max Tokens: Limit the number of tokens (words or sub-words) the AI model can generate in a response.
• Initial Pause (seconds): Set a delay before the agent speaks its initial greeting.

Idle Time Management:

• Max Idle Duration (seconds): The maximum time the agent will wait for a response before ending the call.
• Allowed No. of Reminders: The number of idle messages played before the call ends.
• Reminder Messages: Customize the idle messages.

Call Duration:

• Max Call Duration (seconds): Set the maximum length of a call.

Other Advanced Settings:

• Custom Vocabulary: Add specific words or phrases for better speech recognition.
• End Conversation on Good Bye: Enable or disable ending the call when a “good bye” phrase is detected.
• Good Bye Messages: Customize the messages played when the call ends.

ActionsSelect action acc to your choice : Before the call During the call After the call

Add a prompt

Create a detailed prompt to guide your agent’s behavior:

• Define the agent’s role and personality
• Specify how to handle different scenarios
• Include any industry-specific knowledge
• Set response guidelines and restrictions
• Add example conversations or templates

Test your agent