Create an intelligent voice assistant that can handle calls and provide automated responses. This guide walks you through setting up your Voice AI Agent for natural, AI-powered conversations.

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🎥 Video walkthrough

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Step-by-step guide

Follow these steps to create your Voice AI Agent:

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1. Access the AI Agent dashboard

Go to the AI Agent tab and select New AI Agent to start creating your voice automation agent.

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2. Choose Voice agent type

Select Voice from the agent type options to build a bot for voice-based interactions and intelligent responses.

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3. Configure your agent settings

Name your agent and set up the following options:
  • Name: Enter a descriptive name (e.g., “My Voice AI Agent”).
  • AI Model: Choose an AI model for generating responses.
  • Action: Define actions your agent can trigger during calls.
  • Prompt: Enter instructions to guide your agent’s behavior.

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Optional features

You can also configure:
  • Voice Selection: Choose from multiple voice options
  • Language: Set primary language for interactions
  • Speech Recognition: Adjust speech recognition settings
  • Call Flow: Define custom call handling logic
  • Fallback Options: Set backup responses or human handoff
  • Recording: Enable/disable call recording
  • Analytics: Configure tracking metrics

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4. Add a prompt

Create a detailed prompt to guide your agent’s behavior:
  • Define the agent’s role and personality
  • Specify how to handle different scenarios
  • Include any industry-specific knowledge
  • Set response guidelines and restrictions
  • Add example conversations or templates

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5. Test your agent

Make a test call to ensure your Voice AI Agent:
  • Responds appropriately to various inputs
  • Follows the defined prompt guidelines
  • Handles different scenarios correctly
  • Maintains natural conversation flow