> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard Overview

The ContactSwing dashboard provides comprehensive insights into your communication channels, customer interactions, and business performance. This guide covers all dashboard features and how to interpret the analytics.

## Overview Metrics

The main dashboard displays key performance indicators at a glance:

* **Total Sessions**: Complete count of all communication sessions
* **Total Customers**: Number of unique customers in your system
* **Total Campaigns**: All campaigns created
* **Active Campaigns**: Currently running campaigns

<Info>
  The session breakdown shows distribution across communication channels: Voice, Email, WhatsApp, SMS, and Chat.
</Info>

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/db1.jpg" alt="Dashboard Overview" />

## Voice Analytics

### Call Statistics

Monitor your voice communication performance with detailed metrics:

* **Total Calls**: Complete call volume
* **Completed Calls**: Successfully connected calls
* **Failed Calls**: Calls that couldn't be established
* **No Answer Calls**: Calls with no response
* **Busy Calls**: Calls to busy numbers
* **Voicemail Calls**: Calls that went to voicemail

### Call Direction

* **Incoming**: Calls received by your system
* **Outgoing**: Calls initiated by your system

### Duration Analytics

Track call duration patterns:

* **Total Duration**: Cumulative minutes across all calls
* **Average Duration**: Mean call length per session

### Call Status Distribution

Visual breakdown of call outcomes showing the percentage distribution of:

* Completed calls
* Failed calls
* No answer calls
* Busy calls
* Voicemail calls

### Customer Engagement by Channel

Unique customer interactions across communication methods:

* Voice
* Email
* WhatsApp
* SMS

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/db2.jpg" alt="Voice Analytics" />

## Performance Insights

### Product Improvement Recommendations

The system provides actionable insights including:

* **Things to Address**: Areas requiring attention
* **Campaign Alerts**: Important notifications about campaign performance
* **Recent Activities**: Latest system events and updates

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/db3.jpg" alt="Performance Insights" />

### Customer Overview

Key customer metrics:

* **Total Customers**: Complete customer count
* **Active Customers**: Currently engaged customers
* **Churn Rate**: Customer retention percentage

### Assistant Analysis

Performance breakdown by communication channel:

* Voice
* Email
* WhatsApp
* SMS
* Chat

### Action Analysis

Integration and automation performance:

* Data Extraction
* API Integration
* Real-Time Booking
* Shopify
* WhatsApp
* Email
* Aircall
* Custom API

### System Resources

* **Phone Numbers**: Total available phone numbers
* **Knowledge Base**: Number of knowledge bases

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/db4.jpg" alt="Pricing Plans" />

## Pricing Plans

ContactSwing offers transparent, scalable pricing designed to grow with your business. All plans include a 30-day free trial.

<h4>Monthly billing : </h4>

| Plan                 | Price | Minutes | AI Assistant | Agentic Workflows | Team Members | Additional Minute Rate |
| -------------------- | ----- | ------- | ------------ | ----------------- | ------------ | ---------------------- |
| **Starter**          | \$25  | 50      | Unlimited    | 0                 | Unlimited    | -                      |
| **Individual**       | \$200 | 1,000   | Unlimited    | 0                 | Unlimited    | \$0.13                 |
| **Team** *(Popular)* | \$375 | 2,500   | Unlimited    | 10                | Unlimited    | \$0.13                 |
| **Business**         | \$750 | 4,500   | Unlimited    | 30                | Unlimited    | \$0.12                 |

<h4>Yealrly billing plans : </h4>

| Plan               | Price    | Minutes | AI Assistant | Agentic Workflows | Team Members | Additional Minute Rate |
| ------------------ | -------- | ------- | ------------ | ----------------- | ------------ | ---------------------- |
| **Starter**        | \$25     | 50      | Unlimited    | 0                 | Unlimited    | -                      |
| **Individual**     | \$190.00 | 1,000   | Unlimited    | 0                 | Unlimited    | \$0.13                 |
| **Team** (Popular) | \$350.00 | 2,500   | Unlimited    | 10                | Unlimited    | \$0.13                 |
| **Business**       | \$690.00 | 4,500   | Unlimited    | 30                | Unlimited    | \$0.12                 |

<Note>
  All plans support both monthly and annual billing. Annual plans offer additional savings.
</Note>