> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Campaigns

Learn how to create and manage SMS campaigns for effective communication. This guide shows you how to set up and optimize your SMS outreach.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/csms.mp4" autoplay playsinline controls title="SMS Campaigns Overview" />
</div>

<Steps>
  <Step title="Define campaign details">
    Click **Create Campaign** to open the setup form and enter the required details:

    * **Campaign Name**: (e.g., "Holiday Offer SMS Campaign")
    * **Business Goal**: (e.g., "Increase foot traffic to store")

    Example interface:

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc.jpg" alt="SMS Campaign" />
  </Step>

  <Step title="Configure touch points">
    Set up the touchpoints for your campaign:

    * **Touch Point Name**: Name the SMS step.
    * **Type**: Select "SMS" as the mode of communication.
    * **AI Agent**: Choose an AI-powered assistant if applicable.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc.jpg" alt="SMS Campaign Touchpoint" />
  </Step>

  <Step title="Set scheduling & execution">
    Configure the execution settings:

    * **Schedule Date**: Choose when the SMS will be sent.
    * **Execution Days**: Select the active days for sending SMS.
    * **Time Window**: Define the time window for SMS sends (e.g., 9 AM - 6 PM).
    * **Delay Between SMS**: Set time gaps between individual SMS sends to avoid overloading.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc.jpg" alt="SMS Campaign Scheduling" />
  </Step>

  <Step title="Select customers">
    Choose the customers for your campaign:

    * **Select Data**: Choose from your list of available phone numbers and customer data.
    * **Select Customers**: Filter or choose the customers you want to target.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc1.jpg" alt="SMS Campaign Customers" />
  </Step>

  <Step title="Configure SMS content">
    Set up the content for your SMS campaign:

    * **SMS Content**: Write the message that will be sent to the customers.
    * **Character Limit**: Ensure the SMS content stays within the 160 character limit.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc2.jpg" alt="SMS Campaign Content" />
  </Step>

  <Step title="Finalize & launch campaign">
    Review your settings and finalize the campaign:

    * **Preview SMS**: Review a sample SMS to ensure accuracy.
    * **Submit Campaign**: Click **Create** to launch your SMS campaign.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/sc2.jpg" alt="SMS Campaign Launch" />
  </Step>
</Steps>

## SMS campaigns interface

The interface displays all created SMS campaigns with their details, including options to view status and delete campaigns as needed.

| Campaign Name     | Business Goal         | Status    | Delete    |
| ----------------- | --------------------- | --------- | --------- |
| Holiday Offer SMS | Increase foot traffic | INITIATED | \[Delete] |
| Flash Sale SMS    | Boost immediate sales | INITIATED | \[Delete] |

### 📌 Note for logs

* You can assign logs to an agent if you want the agent to handle conversations or manage the campaigns.

### Managing SMS campaigns

* **Initiated Campaigns**: Active campaigns with ongoing SMS sends.
* **Deleting a Campaign**: Click **Delete** next to a campaign name to remove it.

By using the SMS Campaigns interface, you can automate SMS outreach and improve customer engagement. 💬