> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Campaigns

Learn how to create and manage email campaigns for effective communication. This guide shows you how to set up and optimize your email outreach.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/ce.mp4" autoplay playsinline controls title="Email Campaigns Overview" />
</div>

<Steps>
  <Step title="Define campaign details">
    Click **Create Campaign** to open the setup form and enter the required details:

    * **Campaign Name**: (e.g., "Product Launch Email Campaign")
    * **Business Goal**: (e.g., "Increase sales for new product")

    Example interface:

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/camp1.jpg" alt="Email Campaign" />
  </Step>

  <Step title="Configure touch points">
    Set up the touchpoints for your campaign:

    * **Touch Point Name**: Name the email step.
    * **Type**: Select "Email" as the mode of communication.
    * **AI Agent**: Choose an AI-powered assistant.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ec.jpg" alt="Email Campaign Touchpoint" />
  </Step>

  <Step title="Set scheduling & execution">
    Configure the execution settings:

    * **Schedule Date**: Choose when the emails will be sent out.
    * **Execution Days**: Select the active days for sending emails.
    * **Time Window**: Define the time window for sending emails (e.g., 9 AM - 6 PM).
    * **Delay Between Emails**: Set time gaps between individual email sends to avoid spam filters.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ec.jpg" alt="Email Campaign Scheduling" />
  </Step>

  <Step title="Select customers">
    Choose the customers for your campaign:

    * **Select Data**: Choose from your list of available email addresses and customer data.
    * **Select Customers**: Filter or choose the customers you want to target.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ec1.jpg" alt="Email Campaign Customers" />
  </Step>

  <Step title="Configure email content">
    Set up the email content for your campaign:

    * **Email Subject**: Choose the subject line for your emails.
    * **Email Body**: Write or select the body content for your emails.
    * **Attachments**: Optionally, add any attachments to the emails.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ec2.jpg" alt="Email Campaign Content" />
  </Step>

  <Step title="Finalize & launch campaign">
    Review your settings and finalize the campaign:

    * **Preview Emails**: Review a sample email to ensure correctness.
    * **Submit Campaign**: Click **Create** to launch your email campaign.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ec2.jpg" alt="Email Campaign Launch" />
  </Step>
</Steps>

## Email campaigns interface

The interface displays all created email campaigns with their details, including options to view status and delete campaigns as needed.

| Campaign Name        | Business Goal    | Status    | Delete    |
| -------------------- | ---------------- | --------- | --------- |
| Product Launch Email | Increase sales   | INITIATED | \[Delete] |
| Monthly Newsletter   | Boost engagement | INITIATED | \[Delete] |

### Managing email campaigns

* **Initiated Campaigns**: Active campaigns with ongoing email sends.
* **Deleting a Campaign**: Click **Delete** next to a campaign name to remove it.

By using the Email Campaigns interface, you can automate your email outreach and enhance customer engagement. ✉️