> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Campaigns

Learn how to create and manage call campaigns for effective outreach. This guide shows you how to set up and optimize your calling campaigns.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/callcamp.mp4" autoplay playsinline controls title="Call Campaigns Overview" />
</div>

<Steps>
  <Step title="Define campaign details">
    Click **Create Campaign** to open the setup form and enter the required details:

    * **Campaign Name**: (e.g., "Customer Engagement")
    * **Business Goal**: (e.g., "Increase customer retention")

    Example interface:

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/camp1.jpg" alt="Call Campaign" />
  </Step>

  <Step title="Configure touch points">
    Set up the touchpoints for your campaign:

    * **Touch Point Name**: Name the call step.
    * **Type**: Select "Call" as the mode of communication.
    * **AI Agent**: Choose an AI-powered voice assistant.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/touch.jpg" alt="Call Campaign Touchpoint" />
  </Step>

  <Step title="Set scheduling & execution">
    Configure the execution settings:

    * **Schedule Date**: Choose when the calls will be executed.
    * **Execution Days**: Select the active days.
    * **Time Window**: Define the call hours (e.g., 9 AM - 6 PM).
    * **Delay Between Calls**: Set time gaps between calls.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/touch.jpg" alt="Call Campaign Scheduling" />
  </Step>

  <Step title="Select & finalize customers">
    Choose the customers for your campaign and finalize the setup:

    * **Choose Customers**: Select target recipients.
    * **Submit Campaign**: Click **Create** to initiate.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/customers.jpg" alt="Call Campaign Customers" />
  </Step>
</Steps>

## Call campaigns interface

The interface displays all created call campaigns with their details, including options to view status and delete campaigns as needed.

| Campaign Name       | Business Goal       | Status    | Delete    |
| ------------------- | ------------------- | --------- | --------- |
| Customer Engagement | Increase retention  | INITIATED | \[Delete] |
| Sales Follow-Up     | Improve conversions | INITIATED | \[Delete] |

### Managing call campaigns

* **Initiated Campaigns**: Active campaigns with ongoing calls.
* **Deleting a Campaign**: Click **Delete** next to a campaign name to remove it.

By using the Call Campaigns interface, you can automate customer outreach and improve engagement. 🚀