> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Forms Agentic AI

Learn how to integrate Google Forms with ContactSwing's AI capabilities. This guide shows you how to automate form-triggered communications.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/flow.mp4" autoplay playsinline controls title="Google Forms to Contactswing Workflow" />
</div>

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## Step-by-step guide

<Steps>
  <Step title="Connect Google Forms to your Agentic AI">
    * Go to Google Forms and select the form you want to use as a trigger.
    * This triggers when a new response is submitted.
    * Specify which form fields (e.g., Name, Email, Phone Number) will be used in the action.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/g1.jpg" alt="Workflow" />
  </Step>

  <Step title="Configure the Contactswing action">
    * In Contactswing, choose **SMS Action** as the action type.
    * Set up your SMS template using dynamic data from the form (e.g., customer name, submission details).
    * Example SMS: "Hello \[Customer Name], your request has been received. We will get in touch with you shortly. Thank you for your submission!"
    * Configure SMS settings:
      * **Sender Name**: Customize the sender name.
      * **SMS Frequency**: Choose instant or delayed sending.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/g2.jpg" alt="Workflow" />
  </Step>

  <Step title="Activate your Agentic AI">
    * Activate the flow after configuring both the Google Form trigger and Contactswing action.
    * Each new Google Form submission will now automatically trigger an SMS to the user.
  </Step>
</Steps>

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## Example scenario

* A customer fills out a Google Form to request a callback.
* The form submission triggers the Agentic AI.
* Contactswing sends an SMS confirming the request to the customer.

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## Benefits

* **Automation**: No manual intervention needed.
* **Timely responses**: Customers receive instant acknowledgment.
* **Customizable**: Tailor SMS messages based on form responses.

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By integrating Google Forms with Contactswing, you ensure real-time engagement and a seamless experience for every customer.