> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Knowledge Base

Learn how to create and configure a new knowledge base. This guide shows you how to set up your knowledge base effectively.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/ckb.mp4" autoplay playsinline controls title="Knowledge Base creation walkthrough" />
</div>

<Steps>
  <Step title="Initiate Knowledge Base Creation">
    From the dashboard, navigate to the **Knowledge Base** section and click **Create Knowledge Base**.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/ckb.jpg" alt="Create Knowledge Base" />
  </Step>

  <Step title="Name and configure your Knowledge Base">
    Provide a name for your knowledge base and set the desired configuration options.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/kbtype.jpg" alt="Knowledge Base type selection" />
  </Step>

  <Step title="Add content to your Knowledge Base">
    After creating your knowledge base, you can add content in three ways: Frequently Asked Questions (FAQs), uploading files, and linking URLs.

    <Tab title="Add FAQ">
      Learn how to enhance your knowledge base by adding frequently asked questions.

      #### a. Create a new FAQ

      Click **New FAQ** to start adding a question and answer.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/faqs.jpg" alt="Add FAQ" />

      #### b. Enter your question and answer

      Fill in the question and provide a clear, detailed answer.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/qs.jpg" alt="Enter question" />

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/qs1.jpg" alt="Enter answer" />

      #### c. View your FAQs

      After adding your FAQs, view them in the FAQ section of your Knowledge Base.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/df.jpg" alt="View FAQ section" />
    </Tab>

    <Tab title="Add Files">
      Learn how to add files to your knowledge base.

      #### a. Add a new file

      Click **New File** to start uploading documents.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/kbtype.jpg" alt="Add file" />

      #### b. Upload your files

      Drag your file into the designated area and click **Add Files**.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/upload.jpg" alt="Upload file" />

      #### c. Confirm file addition

      After dragging your file, click **Add Files** to complete the process.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/af.jpg" alt="Confirm file addition" />

      #### d. View your files

      Once uploaded, view your files in the files section.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/af.jpg" alt="View added files" />

      #### Example files

      Here are some example files you can add to your Knowledge Base:

      | S.NO | URL                                                                                                                                                   |
      | ---- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
      | 1    | [Healthcare Document 1](https://storage.googleapis.com/voice-knowledge-base/894e7c90-61ab-4cbf-85a5-66315df53198/Healthcare_kb/20240924140700_1.pdf)  |
      | 2    | [Healthcare Document 2](https://storage.googleapis.com/voice-knowledge-base/894e7c90-61ab-4cbf-85a5-66315df53198/Healthcare_kb/20240924140723_11.pdf) |
    </Tab>

    <Tab title="Add URL">
      Learn how to add URLs to your knowledge base.

      #### a. Add a new URL

      Click **New URL** to add a web link.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/url.jpg" alt="Add URL" />

      #### b. Enter a description and the URL

      Provide a description and the URL.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/url1.jpg" alt="Enter URL" />

      #### c. View your URLs

      View your added URLs in the URL section.

      <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/url2.jpg" alt="View URL section" />
    </Tab>
  </Step>

  <Step title="Your Knowledge Base is ready">
    Congratulations! Your knowledge base is now set up and ready to be used by your AI agents.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/kbtype.jpg" alt="Knowledge Base created" />
  </Step>
</Steps>