> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Integration

> Connect WhatsApp Business API to ContactSwing to run automated messaging campaigns and agent conversations.

## Overview

### 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/Integration/Whatsapp/whatsapp-integration.mp4" autoplay playsinline controls title="WhatsApp Integration Overview" />
</div>

Configure WhatsApp to send automated messages, respond intelligently, and include WhatsApp in multi-channel campaigns.

Learn how to connect and configure WhatsApp with ContactSwing. This guide shows you how to set up and use WhatsApp integration effectively.

## What is WhatsApp integration?

**WhatsApp integration** lets you connect your platform directly with WhatsApp, enabling automated messaging, AI-driven interactions, and customer engagement through a familiar interface. 🤖

With **ContactsWing actions**, you can send messages directly to WhatsApp contacts and create AI-powered WhatsApp agents that handle conversations intelligently and efficiently. 🚀

## Key features

### 1. Direct messaging via actions

Send WhatsApp messages directly using **ContactsWing Actions**:

* Trigger messages based on user actions or events.
* Use pre-approved templates or fully custom messages.
* Great for reminders, updates, confirmations, and alerts.
* Fully integrated in the **Actions** section of the dashboard.

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/wa2.jpg" alt="Send WhatsApp Action" />

### 2. AI-powered WhatsApp agents

Create smart AI agents that respond automatically to WhatsApp messages:

* Customers can message your WhatsApp number directly.
* AI agents trained with custom prompts or workflows respond instantly.
* Seamless fallback to human agents when needed.

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/wp2.jpg" alt="AI Agent Chat" />

## Benefits of WhatsApp integration

### 1. Enhanced customer experience

WhatsApp is a widely used platform, ensuring your messages reach customers where they're most responsive.

* Much higher open and reply rates than SMS or email.
* Personalized AI-driven conversation experience.

### 2. 24/7 AI availability

AI agents operate round-the-clock, improving response times and reducing manual load.

### 3. Scalable conversations

* Manage large volumes of chats simultaneously.
* Smooth handover to live agents when needed.

### 4. Centralized control

Manage all WhatsApp activity from one dashboard:

* Track conversations and message status.
* Monitor agent performance.
* Continuously optimize workflows and responses.

## Use cases

* **Customer support**: Instant replies to FAQs. 💬
* **Sales engagement**: Real-time lead follow-ups. 📈
* **Appointment & event reminders**
* **Order & delivery tracking**
* **Broadcast promotions** (using templates)

# Step-by-step guide

<Steps>
  <Step title="Navigate to the Actions tab">
    Navigate to the **Actions** tab in the dashboard.
  </Step>

  <Step title="Choose a WhatsApp action">
    Choose **WhatsApp Messaging** or **Create WhatsApp AI Agent**.
  </Step>

  <Step title="Configure the action">
    Configure messages or agent prompts using easy-to-use editors.
  </Step>

  <Step title="Test and launch">
    Test, launch, and track results instantly. 🚀
  </Step>
</Steps>