> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Inbox

Learn how to manage and track your SMS communications effectively. This guide shows you how to use the SMS inbox features for better message management.

### 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/Inbox/ai%20sms%20in.mp4" autoplay playsinline controls title="SMS Log Video" />
</div>

<Steps>
  <Step title="Access the Text Inbox">
    Navigate to the **Text Inbox** section to view your SMS logs.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/SMS/smsn1.jpg" alt="SMS LOG" />
  </Step>

  <Step title="Search messages in the inbox">
    Use the search bar to find specific messages within the Inbox.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/SMS/smsn2.jpg" alt="Search Messages" />
  </Step>

  <Step title="Filter SMS logs">
    Apply filters to narrow down your SMS logs:

    * **From:** Filter by sender's number.
    * **To:** Filter by recipient's number.
    * **Session ID:** Search using a unique session identifier.
    * **AI Agent:** Filter by the assigned AI agent.
    * **Date:** Select a date range.
    * **Status:** Choose from:
      * **ALL**
      * **Started:** Message process initiated.
      * **Completed by user:** User ended the conversation.
      * **Busy:** Recipient was busy.
      * **Ringing:** Message is being delivered.
      * **Completed by agent:** Agent ended the conversation.
      * **No answer:** No response from recipient.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/SMS/smsn3.jpg" alt="Filter SMS" />
  </Step>

  <Step title="Start a new conversation">
    1. **Click "New Log"** to open a new message window.
    2. Select **Start with AI Agent** or **Phone Number** to begin a new conversation.
    3. **If AI Agent is selected:**
       * Choose the AI agent
       * Enter the phone number
       * Click **Next** to preview
    4. **If Phone Number is selected:**
       * Enter the **From** number
       * Enter the **To** number
       * Enter the **Message**
       * Click **Next** to review
    5. Click **Send** to initiate the conversation.

           <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/SMS/smsn4.jpg" alt="New SMS Log" />
  </Step>
</Steps>

## Additional notes

The AI Text Management Interface enables you to:

* Track and initiate SMS interactions for customer service and marketing.
* Optimize automation workflows for timely, accurate communication.
* Enhance engagement using AI-powered messaging for sales, support, and outreach.

This system is ideal for businesses managing SMS-based customer support, sales assistants, and other AI-driven messaging solutions. ✨