> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Inbox

Learn how to manage and track your chat communications effectively. This guide shows you how to use the chat inbox features for better conversation management.
By utilizing the chat inbox, you can gain insights into your conversations and ensure seamless communication with your contacts.

### 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/Inbox/ai%20chat%20in.mp4" autoplay playsinline controls title="Chat Inbox Video" />
</div>

<Steps>
  <Step title="Access the Chat Inbox section">
    Go to the **Chat Inbox** section to view your chat logs.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/CHAT/chat1.jpg" alt="Chat Inbox" />
  </Step>

  <Step title="Search chats in the inbox">
    Utilize the search bar within the Inbox to locate specific chats.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/CHAT/cl4.jpg" alit="chat-inbox" />
  </Step>

  <Step title="Use filters to find call logs">
    Filter your call logs using these options:

    * **From:** Enter the number from which you received the call.
    * **To:** Input the destination number of the call.
    * **Session ID:** Retrieve logs by entering the session ID.
    * **AI Agent:** Filter entries by selecting a particular agent.
    * **Date:** Filter by date range (From and To).
    * **Campaign:** Filter by campaign name.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/CHAT/cl5.jpg" alt="chat-inbox" />

    The inbox displays various call entries. You can filter, listen to, and sort them by newest or oldest as required.
  </Step>
</Steps>

### Additional Capabilities

The AI Chat Management Interface enables you to:

* Optimize automation workflows for timely, accurate communication.
* Enhance engagement using AI-powered messaging for sales, support, and outreach.

This system is ideal for businesses managing Chat-based customer support, sales assistants, and other AI-driven messaging solutions. ✨