> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Inbox

Learn how to manage and track your call communications effectively. This guide shows you how to use the call inbox features for better call management.
Here's a walkthrough:

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/Inbox/ai%20voice%20in.mp4" autoplay playsinline controls title="Call Inbox Video" />
</div>

<Steps>
  <Step title="Access the Call Inbox section">
    Navigate to the **Call Inbox** section to access your call logs.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/VOICE/call1.jpg" alt="Call Inbox" />
  </Step>

  <Step title="Search calls in the inbox">
    Utilize the search bar within the Inbox to locate specific calls.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/VOICE/call2.jpg" alt="Search Calls" />
  </Step>

  <Step title="Use filters to find call logs">
    Filter your call logs using these options:

    * **From:** Enter the number from which you received the call.
    * **To:** Input the destination number of the call.
    * **Session ID:** Retrieve logs by entering the session ID.
    * **AI Agent:** Filter entries by selecting a particular agent.
    * **Date:** Filter by date range (From and To).
    * **Status:** Filter by call status:
      * **ALL**
      * **Started:** The call has just begun.
      * **Completed by user:** The user terminated the call.
      * **Busy:** The AI attempted to call, but the user was busy.
      * **Ringing:** The call is in progress and ringing.
      * **Completed by agent:** The agent concluded the call.
      * **No answer:** The AI initiated the call, but there was no response from the user.

    <img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/Inbox/VOICE/call3.jpg" alt="Filter Calls" />

    The inbox displays various call entries. You can filter, listen to, and sort them by newest or oldest as required.
  </Step>
</Steps>

***

### Example call log

**Phone Number:** +0000000\
**Date:** Mon, 14 Oct 2024 15:46:00 GMT\
**Duration:** 1 min 18 sec\
**Call Type:** Outbound\
**Provider:** Twilio\
**From:** +000000\
**Status:** Completed\
**Assistant ID:** 241\
**Session ID:** f8f886eb-98-4697-9399-634a629d6b26