> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactswing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Action

Configure WhatsApp messaging actions to send automated messages through your workflows. This guide shows you how to set up and use WhatsApp actions effectively.

## 🎥 Video walkthrough

<div class="card-video">
  <video src="https://storage.googleapis.com/helpsessionvideos/Contactswing/Videos/what.mp4" autoplay playsinline controls title="WhatsApp Action Setup" />
</div>

## Step-by-step guide

Follow these steps to create your WhatsApp action:

### 1. Select WhatsApp action

Choose **WhatsApp Action** from the available action types to get started.

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/wa1.jpg" alt="WhatsApp Action" />

### 2. Configure your WhatsApp action

Fill in the required fields:

* **Name**: Enter a name for your action (e.g., "Send WhatsApp Message During Call").
* **From Number**: Select the registered WhatsApp number to send from.
* **To Number**: Enter the customer's phone number to send the message to.
* **Templates**: Select the template to use for the message.
* **Ensure WhatsApp Integration is Active**: Make sure your WhatsApp account is connected in the Integrations section before proceeding.

<img src="https://storage.googleapis.com/helpsessionvideos/Contactswing/images/wa2.jpg" alt="WhatsApp Integration" />

### 3. Create the action

After completing all fields and verifying the integration, click **Create Action** to save your WhatsApp action. 🎉

***

## Example WhatsApp action setup

* **Name**: Send WhatsApp Message
* **From Number**: +1 234-567-000
* **To Number**: Dynamic (customer's number)

By following these steps, you enable your AI to send automated or manual WhatsApp messages, delivering real-time updates or responses to customers.